Updated: May 8
As organizational culture experts, we have worked with many clients over the years. From our experience, we have found that certain qualities make a great client, and these are the qualities that we look for in any client that we work with. In this blog, we will discuss the top qualities that make a great client.
One of the most important qualities of a great client is clear communication. A great client communicates their needs, expectations, and concerns effectively and regularly. They are open to feedback and willing to make adjustments based on the feedback they receive. Clear communication helps to ensure that both the client and the service provider are on the same page, which is essential for a successful partnership.
Respect for Expertise
A great client respects the expertise of the service provider. They recognize that the advisor has specialized knowledge and skills in their field and are willing to trust their recommendations and advice. A great client is open to learning from their advisor, valuing their input.
A great client has a collaborative mindset. They view the advisor as a partner and work with them to achieve shared goals. They are willing to participate in the process and provide input and feedback, and are open to considering new ideas and approaches. A collaborative mindset fosters a positive working relationship between the client and advisor and ensures that both parties are invested in the success of the project.
A great client has clear expectations for the project or service that they are requesting. They are clear about what they want to achieve and what they need from their advisor to make that happen. Clear expectations help to ensure that the project is completed on time and within budget, and that both parties are satisfied with the outcome.
A great client is flexible and adaptable. They understand that things can change during a project and are willing to make adjustments to their expectations or requirements as needed. They are open to new ideas and approaches and are willing to pivot when necessary to achieve the desired outcome.
Willingness to Invest
A great client is willing to invest in the project or service they are requesting. They recognize the value of their advisor and are willing to pay a fair price for it. They understand that quality work requires time, effort, and resources, and are willing to invest in those things to ensure a successful outcome.
A great client is responsive. They are quick to respond to emails and calls, and are available for meetings and discussions. This helps to keep the project moving forward and ensures that any issues or concerns are addressed promptly.
A great client has clear decision-making processes in place. They are able to make decisions in a timely manner and communicate those decisions effectively. They understand that delaying decisions can cause delays in the project and are committed to keeping things moving forward.
A great client has mutual respect for their advisor. They recognize that their advisor is a professional and treats them as such. They value their advisors time, expertise, and input, and are committed to building a positive working relationship.
Openness to Feedback
A great client is open to feedback. They are willing to receive feedback from their advisor and use that feedback to make improvements. They also provide feedback to their advisor to help them improve their work and ensure that the project is successful.
In conclusion, there are several qualities that make a great client. These include clear communication, respect for expertise, a collaborative mindset, clear expectations, flexibility, willingness to invest, responsiveness, clear decision-making, mutual respect, and openness to feedback. These qualities help to ensure a positive working relationship between the client and their advisor that leads to a successful outcome for the project or service being provided. As an advisor, working with a great client is a pleasure and can lead to a long-term and fruitful partnership.
It's important to note that these qualities are not just applicable to client-advisor relationships. They can also be applied to internal client-advisor relationships within an organization. For example, a department within a company may be considered a client of the IT department, or the HR department may be considered a client of the legal department. In these cases, the same qualities apply to ensure a successful working relationship and positive outcome.
In conclusion, the qualities that make a great client are essential for any successful project or partnership. Clear communication, respect for expertise, a collaborative mindset, clear expectations, flexibility, willingness to invest, responsiveness, clear decision-making, mutual respect, and openness to feedback are all important qualities to look for in a client. As a internal or external advisor, it's important to cultivate and nurture these qualities in the client-advisor relationship to ensure success and positive outcomes.
All the best,
The Personality Coding Team